After making is check a bag, we proceeded to the terminal, to wait three hours for our flight home. So we went to the hawaiian desk in the terminal, amd asked about seats in earlier flights. The attendant told us seats were available on all flights and we would have been able to change flights, but we had checked a bag. For no reason, same amount as last flight!!!!!!!! Basically took advantage of us.
Friendly, and easy check-in. Planes are not very clean, but they offer reasonable flights to get from Honolulu to the other islands.
Fuether, weeks later flying the first flight out to hnl from kauai, I checked in with about 20 minutes before my flight, and the rep told me I missed the flight. I told her that was inpossible, as I was just texted by co-workers that boarding had just started. The rep told me in would most likely not be let in the flight amd have to catch the next flight, and possibly pay a fee. They told me to rush and go to a specific gate. I thought the gate number they told me sounded odd and I asked them to repeat, at which point they wrote it on my boarding pass, and I breezed through tsa, as no one was at the airport yet.
I moved to Kauai years ago, with my dogs certified as service dogs, doctors note, and flew here hawaiian with them, as service dogs, no issue, with quarantine approving service dog status. But when flying inter island, th hawaiian desk told me there policy has changed and that they will no longer allow them to fly as service animals. They stated the doctors not that I had, which had no date, as it was a diagnosis, was invalid, and they would not be able to let then fly in the cabin (two 10 pound chi mixes).
Mahalo and Namaste
I am not gonna lie, never really happy with the hawaiian desk at the lihue airport.
I give the amount of stars because the in flight crew is almost always amazing. Always smiling and happy! They should teach the others.
The best way to fly to Hawaii. Pleasant service, meals in the entire plane, a great experience.
Hawaiian Airlines departing from Lihue Airport, LIH. Nice small airport, with friendly helpful staff. Be aware that all retail, including food, is after you've gone through security. Nothing on site if you are waiting for someone to arrive.
I rushed to the gate they told me, at the far end of the terminal...which is fairly small, but has a section that is separate from the area I was used to boarding. Entering into the area of the terminal, I realized they had in fact told me a false gate number. I doubled back, found my gate and boarded, letting the gate attendant know about the misinformation. They made no apologies, and weren't much nicer.
It's Hawaii...everything is expensive - especially airline tickets. On the way from the mainland the staff was nice but missed me completely when it came to snack time, drinks and entertainment tablets...just skipped my row completely. She did make up for it an hour later with a free unit to watch shows on.. now on the way back.: my wife purchased out Tickets months ago and today she has a specific seat, but i did not. We are sitting 30 rows apart now...how does that happen? So, check in EARLY . We did not, had too much fun till the last second enjoying our time here on Kauai.....
Upon return to Kauai, in Honolulu, the same issue occurred and, with the same bags as on the way to Honolulu, the ticket person now told me in would have to check an bag and moved us to the last flight of the day...we had to work the next day.
I had to argue with them to keep them in the cabin, which brought out a supervisor from the back who proceeded to berate us and let us know that they are making an expection.
Hawaiian Airlines is a US Point Of Interest based in Lihue, Hawaii. Hawaiian Airlines is located at Lihue Airport, 3901 Mokulele Loop #7, Lihue, HI 96766, USA.
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